Help

If the passport or visa office rejects your photo for a requirement our check covers, send us the rejection notice within 30 days of purchase and we will help you retake it free of charge, or refund you if a retake does not solve it. Open your order page and choose Request a refund, or email support@passportphotoflow.com with your order number.

Print at 100% / actual size on 4×6 photo paper at home or at a photo kiosk, then cut along the guides. Each photo is 2×2 inches.

Use the digital photo: a square 600×600 pixel JPEG, 240 kB or less.

Your order page opens from the link shown after payment, on the device you used. If you can’t find it, email us with your payment receipt and we will help.

Stand a few feet (about 3 ft / 1 m) in front of a plain white or off-white wall with nothing on it, and face a window or lamp so no shadow falls on the wall. We never edit the background, so it has to be right in the photo itself.

Yes. Lean your phone on a shelf at eye level, about 4 ft (1.2 m) away, and step back. Not at arm’s length: the camera needs to be several feet away.

No. It is a one-time purchase with no subscription or recurring charge.

A parent or legal guardian must take or upload a child's photo and give consent on the child's behalf.

No. PassportPhotoFlow is an independent service, not affiliated with the U.S. Department of State or any government agency.